Q. Do I need to install the airflow controller
(damper) that is included with my range hood?
A. In most cases - no. Just because this
controller is included with your product does NOT mean that you need to install
it. In United States, it is more common for the airflow controller to be
installed at the END of your duct (to prevent any pollution from entering the
duct from the outside).
If your airflow controller is installed at the
end of the duct, then you should NOT install it inside your range hood.
Q. I just received my unit
and can not find my airflow controller
(damper). Where is it located?
A. Before August 26th, 2006 the airflow
controller was not included with our range hood - it had to be requested
separately.
After August 26th, 2006 the airflow
controller is included with your range hood. It is usually located in a clear
plastic bag, or already built-in.
Q. I just received my unit - why is my chimney
white?
A. Your chimney is not white. It is covered by a
protective film. This film is designed to prevent scratches and should be
removed after installation is complete.
For more information, review
this
manual.
Q. When will I receive my unit?
A. All Items that are in stock are shipped out on
the same business day if payment is received before 2pm Eastern Time. We will
provide you with a tracking number by e-mail.
Q. What methods of payment do you accept?
A. We accept Visa, MasterCard and Discover cards
through our secure checkout system or by phone. We do not accept American
Express.
We also accept all checks and USPS Money Orders.
Q. Can I pick my item up locally?
A. Yes, pick ups are welcome from our facility. There are no additional
charges for picking your item up.
Q. Do you ship to international locations?
A. We ship to the 48 contiguous states, Alaska,
Hawaii and Canada. We do not ship to other international locations.
Q. Can the item be shipped to an address that
is different than my billing address?
A. Yes, however any address that we ship to MUST
be on file with your credit card issuer. To add an alternative shipping address
to your credit card file, you have to contact the customer service number on the
back of your credit card and ask them to add an alternative shipping address to
your credit card file.
In this case, your order must be placed by phone
and the order processing time may increase due to the verification process
involved.
Q. How is this range hood installed? Can I
install it myself?
A. We always recommend the installation of the
range hood to be performed by an experienced installer. Installation manuals and
other general manuals are available on the
installation page.
Q. Should I install my unit with a duct or in
a ductless application?
A. For optimal performance, any range hood should
be installed using a duct. The duct should be no smaller than the diameter of
the duct output on the unit. It is always recommended to use a solid metal duct.
Flexible ducts are not recommended for range hood installations.
The ductless option is designed to be used only
in situations where running a duct is not possible (such as in high riser
buildings). In a ductless application, you will have to use a carbon filter.
This filter will clean the air from various odors and releases the cleaned air
back into your kitchen through the vent holes that are located at the top of the
chimney. There are several disadvantages with using a ductless application:
1. In a ductless application, the overall
performance is decreased by an average of 30%;
2. You will be committed to replacing the carbon
filters every 4-6 months.
3. All of the heat and humidity producing during
cooking will be released back into your kitchen.
4. Additional noise is generated when using the
carbon filter.
If your range hood is installed in a ductless
application, it is very important to keep the vent holes that are located at the
top of the chimney exposed. If these vent holes are not exposed, there will be
nowhere for the air to move and the unit will not function correctly.
Q. Do I need to use the carbon filters
in a ducted application?
A. NO! If you are venting the air to the outside
through a duct, you do NOT need to use a carbon filter. Using the carbon filter
will noticeably reduce your performance and create additional noise.
Q. How high above my stove should the range
hood be installed?
A. For optimal performance, your range hood should be installed between 26" - 30" above your cooktop. This distance depends on the size of the cooktop, volume of cooking, type of cooking, such as grilling (not recommended), and mounting application (island or wall-mount).
Q. Will this unit fit my ceiling height?
A. Most of the models that Futuro Futuro has to
offer have an adjustable chimney. In most cases, the chimney comes in 2 pieces
(1 piece slides in inside the other to adjust the overall height). Check the
product features for the model you are interested in on our web site. The
product features note what the minimum and maximum overall height of each
unit is.
Here is an example:
Ceiling height: 9' (108")
Stove height: 36"
Distance above stove: 28"
Model in question: Moon Crystal - Island
If you subtract the stove height and
distance above the stove from the ceiling height, you will get 44". This means
that the total height of your range hood should be 44".
The Moon Crystal - Island model can be adjusted
between 28" - 51" in total height. Thus, the Moon Crystal - Island model will
fit in the 9 foot ceiling situation.
Q. My ceiling is too high! Are there
extensions available?
A. Extensions are available for both wall mount
and island mount models. Visit the
accessories page to check availability of extensions for the
model you are interested in.
If your ceiling is too high, we would recommend you to build a soffit box in the location where
your unit is to be installed. For more information,
click here.
Q. My ceiling is too short! Is there anything
I can do?
A. Yes. The chimney of most models can be
reduced. This can be done by a handyman, by your installer or in a local metal
shop.
Please contact us to
determine if the model you are interested in can be reduced to your desired
height.
Q.
How should I clean the stainless steel surface?
A. Stainless steel surfaces should be cleaned
regularly to make sure that your hood will continue to look good. It is a good
rule to use a soft damp cloth that has been wet in warm soapy water using a
neutral detergent, making sure that you clean the steel following the direction
of the satin steel finish. Never use abrasive products; We also recommend using
cleaning products specific for stainless steel that are available through retail
outlets.
Futuro Futuro knows that getting the perfect result from cleaning steel
is not always easy, and so has created Magic Steel, a special wipe impregnated
with a blend of oils that thoroughly cleans steel and leaves it gleaming longer
as well as creating an anti-fingerprint finish on treated surfaces.
Then there is FaSteel, Futuro Futuro's new technologically advanced stainless
steel that is used for the Excellence and Loft models. The cleaning problem has
been eradicated once and for all because FaSteel is a pioneering
anti-fingerprint steel that only needs to cleaned with a soft damp cloth!
Q. Is the glass difficult to clean?
A. To your surprise - no, it is not. If you
remember to always keep your range hood turned on while you cook, the
greaseproof filters will capture all of the grease that is produced during
cooking. All you will have to do to clean the glass is use Windex or any other
glass cleaning product to occasionally clean your glass.
Q.
If my power cord plug is cut - why does my range hood have to be repaired at
the central service center?
A. To determine the cause of a malfunction,
service representatives need to use special equipment which require a plug to be
connected in the system. If the plug is cut off, only the central service center
would be able to determine the exact cause of a malfunction.
Cutting off the power cord plug violates local building codes in most states
and may create a hazardous environment in your kitchen.
A professional electrician would never connect
any electrical equipment directly to the power source. If the plug of your unit
was cut off, there's a big chance that installation was done by an unqualified
installer. In this case, future malfunctions due to improper installation may
arise.
